Frequently Asked Questions

Answer: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express). Stripe is our platform to accept these payment methods. We also accept PayPal, and digital wallets like Apple Pay and Google Pay. We accept Klarna if you prefer installment payments. You can choose your preferred method at checkout.

Answer: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a full refund or store credit, provided it is in its original condition and packaging. Please refer to our Return Policy located on the bottom part of our website landing page for more details on the process.

Answer: Our products are made by local vendors and do not come with a manufacturer’s warranty. Please contact our customer service for specific details regarding a particular item.

Do you have minimum shipping fees for purchases?

We have a minimum shipping fee, which will be offered at check out. Our goal is to ensure timely and secure delivery of our products, and our shipping charge is cheaper when more items are purchased together. We will continue to explore ways to make our shipping cost even cheaper.

Answer: If your item arrives damaged, please contact us within 48 hours of receipt. We’ll guide you through the return process and ensure you receive a replacement or refund.

Answer: Once your order is shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier’s site to monitor your shipment’s status.

Answer: Delivery times vary based on your location and the shipping method selected. Generally, shipping for orders directly fulfilled by AfroGems takes 7-10 business days, while Bespoke orders and orders fulfilled from the vendor could take 2-4 weeks. You will see estimated delivery dates at checkout.

Answer: We do not offer free standard shipping. Please check the details on our Shipping page or at check out.

Answer: If you need to change or cancel your order, please contact our customer service team within 24 hours of purchase. If your order has not yet been processed, we will do our best to accommodate your request. If your order has been processed, you will be responsible for a refund less a 10% charge to cover the cost of processing.

Answer: Yes! Please check our Promotions page or subscribe to our newsletter to stay updated on current discounts and special offers. You may also find seasonal sales and promotional codes at checkout.